Chatbots are everywhere these days. Sometimes you may not even know that you’re chatting with one. So what does that mean for customer service agents and for customers? Are Agents-Chatbots combo best together?
“I know what you did in your last Marketing campaign, do you?”Jalena Pineda
I am living in Dubai and for sure I can see a trend that Dubai demonstrates the governments are into AI technology and robots for assisting into customer service. During the latest held exhibition, GITEX TECHNOLOGY WEEK 2017, a couple of government bodies like Dubai Police, Dubai Electricity and Water Authority (DEWA), showcased robots for customer relationship management. International the adoption is happening also, so let’s take a look over the big oceans.
According to an infographic produced by Aspect Software based mainly on the company’s 2017 Agent Experience Survey, the customer service solution most preferred by customers is an Agents-Chatbots combo.
That way, chatbots can handle the easy questions that customers want quick answers to, leaving agents available for the more difficult questions. What’s more, by focusing on the complex questions, 79% of agents believe they will improve their skills, and 72% say they will feel like they are making a bigger impact in the company, says the infographic.
What’s the right Agents-Chatbots ratio for your brand? Check out the deep dive infographic to see how you can incorporate both to give customers what they want.
Ask any future-minded of tech devotee and they’ll reveal to you we’re on the cusp of an artificial intelligence (AI) revolution, one that’ll see pre-customized robots helping organizations from all enterprises accomplish better cost and creation proficiency.
In the course of recent months, the AI dialog has concentrated pretty vigorously on chatbots pre-modified messaging services intended to be fit for essential level discussion without the requirement for any human information. In some areas of business, it is more applicable and energizing than client benefit. According to My Customer.