Over half of the workers in the US say they would not deal with a company again after one or two bad customer service experiences. How do you define bad customer experience?
Digital Marketing is not anymore like traditional marketing. In the era of digital transformation happening everywhere, marketers want a proof of their investment.Dieter Hovorka
Some 59% of US workers say they would not deal with a company again after one or two bad customer service experiences, according to recent research from OfficeTeam.
The report was based on data from a survey of 1,001 people in the United States age 18 years or older who are employed in office environments from the year 2016.
Some 15% of workers say a bad customer service experience would prompt them to never again deal with a company; 44% say two bad customer service experiences would make them cut ties; and 23% say three incidents would be their breaking point.
Three-quarters of US workers say they have at least one good customer service experience each month; 42% say they have at least one bad customer service experience each month.
Some 71% of respondents say they are likely to contact a company after a good customer service experience; 79% say they are likely reach out after a bad experience.
See all details below in the Infographic.
The source of the report